Domestic violence resources

If you or someone you know needs support, shelter or other services, call for assistance:

  • LA County Domestic Violence Hotline (24/7 Confidential): (800) 978-3600

  • National Domestic Violence Hotline (24/7 Confidential): (800) 799-7233

Technology

Computer use can be monitored and it is very difficult to completely clear all website footprints. If you are in danger, please use a safe computer that your abuser cannot access directly or remotely.

Employee and family assistance program (eap)

Optum, the Employee and Family Assistance Program (EAP) provider, offers confidential counseling services for you and your family. When you call, you’ll be connected with a licensed professional with years of experience and a master’s degree in mental health.

Optum is available 24/7 to support you and your household members

Phone: Call (800) 213-5813 for immediate assistance

Online: Visit Liveandworkwell.com (Access Code: CityofLA)

If you prefer to use the Live and Work Well website for self-guided support and resources, follow these steps to create an account:

  • Click "Register" (First-time users only)

    • Below the blue "Sign In" button, click the "Register" link.

  • Enter a Username

    • Type a unique or generic username in the provided field.

    • No special characters or numbers are required.

  • Accept the Terms of Service

  • Click the Register Button

    • Press the blue "Register" button to complete the process.

You can also reach out to Optum for assistance with:

  • Stress, anxiety, or depression

  • Relationship challenges at home or work

  • Legal and financial concerns

  • Grief or emotional struggles

  • Alcohol or drug use

  • Job stress and career development

  • Finding childcare or elder care resources

Your safety and well-being are our priority. Optum services are confidential, and your employer will not be informed if you seek assistance.

Emergency domestic Violence resources

Domestic Violence hotlines and shelters provide counseling, referrals, and victim assistance. They can be reached 24 - hours every day. Callers can remain anonymous. You do not have to call a hotline that is in your neighborhood. Hotlines may be used by friends and families of domestic violence survivors as well as survivors themselves. If you have a friend or family member who you believe is a victim of domestic violence and you do not know how to approach them, help them or what to do, call a hotline and they will assist you.

If you need someone to talk to, call the National Domestic Violence Hotline at 1-800-799-7233 or TDD 800-787-3224 and online at https://www.thehotline.org. The hotline is free, available 24/7, and confidential. Staff can help you in numerous languages and direct you to services and/or a local shelter, the location of which is kept confidential. You can also text "START" to 88788.

If you are between the ages of 13-18 and need support services or someone to talk to about teen dating violence, chat live at Love Is Respect, text "loveis" to 22522, or call 866-331-9474 or TDD 866-331-8453. Calls are free and confidential.

COURT SUPPORT

  • For assistance with obtaining a domestic violence restraining order, the LACBA DV Project can assist. Hours are M-Th 8 a.m. - 12 p.m. and 1 p.m. - 3 pm; Friday 8 a.m. - 12 p.m. Walk-ins are welcome, masks are required.  Located at Stanley Mosk Courthouse, 111 N. Hill Street, Second Floor, Room 235, Los Angeles, CA 90012. For more on how to obtain a restraining order, visit https://www.lacourt.org/division/familylaw/FL0035.aspx.

  • For courthouse information, go to County of L.A. Superior Court.

  • City Attorney's Victim Assistance Program.

Elder and child abuse

Older adults and children are sometimes victimized by strangers, caretakers, or relatives. Any crime should be reported. In an emergency, call or text 911. If you have questions about elder abuse or need help anytime, 24 hours a day and 7 days a week:

CRISIS TEXT LINE

Crisis Text Line serves anyone, in any type of crisis, providing access to free 24/7 support and information via the medium people already use and trust:  TEXT.

People who want to use the Crisis Text Line can text HOME to 741741 from anywhere in the United States, anytime about any type of crisis.  The code for Los Angeles residents is "LA."

A live, trained Crisis Counselor will receive the text and respond quickly, all from a secure online platform, to help residents sort through their feelings by asking questions, empathizing and actively listening.

The volunteer Crisis Counselor will help anyone move from a hot, unsafe place to a calm and safe place, sometimes providing referrals to further help.  The Crisis Counselor provides support and referrals but not medical advice.