For LAwell Members

Mental Health Resources

Taking care of your mental health is just as important as your physical health. Explore the resources available through your health plan and the City of Los Angeles to find support that meets your needs.

Kaiser Permanente mental health support
Health Plan

Kaiser Permanente

Kaiser Permanente provides integrated mental health care with access to therapists, psychiatrists, and coordinated support services to help you manage stress, anxiety, and overall well-being.

Helpful Contacts
Getting Started Start with your primary care physician.
Mental Health Department Contact your local Kaiser Permanente Mental Health Department directly.
24/7 Urgent Care or Crisis Support 1-800-900-3277 (TTY 711)
Ongoing Mental Health or Substance Use Support 1-800-390-3503 Monday–Friday, 8 a.m. – 5 p.m.
Kaiser Member Advocate (323) 219-6704 LACity.Advocate@kp.org
Learn More
Blue Shield of California Wellvolution
Health Plan

Blue Shield of California

Wellvolution® provides access to digital programs that support stress management, mindfulness, fitness, and overall health. Members can explore flexible tools designed to help build healthier habits and support emotional well-being.

Helpful Contacts
Blue Shield Trio (HMO) Member Services: 855-201-2086 Monday–Friday, 7 a.m. – 7 p.m. PST
Blue Shield (PPO) Member Services: 855-201-2086 Monday–Friday, 7 a.m. – 7 p.m. PST
Blue Shield (HDHP PPO) Member Services: 855-201-2086 Monday–Friday, 7 a.m. – 7 p.m. PST
Blue Shield Member Advocate Go to KeepingLAwell.com/BlueShield for contact information and availability.
Learn More
UnitedHealthcare mental health support
Health Plan

UnitedHealthcare

UnitedHealthcare offers access to mental health support through virtual therapy, in-person counseling, and wellness tools that can help with stress, anxiety, depression, and other everyday challenges.

Helpful Contacts
UnitedHealthcare Signature Value (SV) (HMO) Member Services: 800-980-5216 Monday–Friday, 7 a.m. – 11 p.m. CST
UnitedHealthcare SV Harmony (HMO) Member Services: 800-980-5216 Monday–Friday, 7 a.m. – 11 p.m. CST
United Healthcare Member Advocate Go to KeepingLAwell.com/UHC for contact information and availability.
Learn More
Support Plus Employee and Family Assistance Program
Confidential Support

Support Plus (EFAP)

The Employee & Family Assistance Program offers free, confidential support for employees and their families, including counseling, work-life resources, and referrals for personal, family, financial, legal, or workplace concerns.

Learn More

Additional Resources

Explore additional support options, special plan notes, and public mental health resources available to employees and their families.

Harbor Department Employees

Harbor Department employees are not eligible for the LAwell EFAP. EFAP coverage is provided through Empathia Pacific, Inc.

  • Empathia Pacific, Inc.: (800) 367-7474
Sworn Employees in MOUs 22, 23, 24, & 25

Talk to your union or association about the mental health support options available to you.

Public Resources
  • CalHOPE — Offers free, confidential emotional support for Californians facing stress, anxiety, grief, and uncertainty.
    www.calhope.org
    Call: (833) 317-4673
  • 988 Suicide & Crisis Lifeline — 24/7 free and confidential support for people in distress, prevention, and crisis resources.
    988lifeline.org
    Call or text: 988
  • Los Angeles County Department of Mental Health (LACDMH) — Mental health services, crisis support, and connections to local clinics and providers in LA County.
    dmh.lacounty.gov
    24/7 Help Line: (800) 854-7771
  • NAMI California — Peer support groups, education, and advocacy for individuals and families affected by mental illness.
    namica.org
    Helpline: (800) 950-6264
  • Wellness Together California — Free counseling support for students, families, and educators, including virtual appointments.
    wellnesstogether.org