Support Plus: On-Demand and Upcoming EFAP Webinars
Optum, the Employee and Family Assistance Program provider offers in-person and virtual trainings covering morale-boosting strategies, communication skills, effective leadership, and workplace diversity. Sessions are led by professionally trained EFAP service providers. Authorized departments may request customized training by contacting efap@lacity.org.
Live Training: How to Work with Difficult Customer
Tuesday, May 13th at 11:00 a.m.
Providing excellent customer service isn't always easy, especially when dealing with customers who are demanding, rude, or even aggressive. Join us for a live webinar, "How to Work with Difficult Customers,” where you'll gain practical tools to handle tough situations with greater confidence and calm.
In this engaging session, you'll learn how to:
Respond professionally to challenging or hostile customers
Defuse tense situations with proven communication techniques
Address customer complaints productively and with empathy
Navigate encounters with verbally or physically abusive individuals
Apply key strategies to real-life customer service challenges
Whether you interact with the public daily or occasionally, this training will give you skills you can use right away to make tough conversations easier and safer.
Don't miss this opportunity to strengthen your customer service skills and feel more prepared for anything that comes your way!
Access Past Trainings
Topic: How to Navigate Workplace Uncertainty
Training Date: 4/29/2025
Available Until: 04/29/2026
This recorded webinar helps employees understand and manage the emotional and practical impacts of workplace changes, such as restructuring or furloughs. Learn practical strategies to reduce stress, build resilience, and navigate uncertainty with confidence.